can not find active wall tray icon

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can not find active wall tray icon

Postby ritshakt » Thu Jun 16, 2011 9:50 pm

I have configured active wall on my PC and is was working properly. One problem faced by me that some times active wall tray icon did not appear on system start up, when i manually click on the start service in the programs, control panel does not open. How to open the control open in such case. I found that active wall is running in background as networks computers were controlled but did not find control panel.
ritshakt
 
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Re: can not find active wall tray icon

Postby admin » Fri Jun 17, 2011 7:19 pm

Please refer to user manual [Chapter 7. FAQ/7.1.6. Why can not I find Active Wall through the Microsoft Remote Desktop connection?]

1.Active Wall is running as service in Windows, and only can be operated by the first local accountant (not remote).
2.Execute the command: "mstsc/console" or "mstsc/admin", then the user through remote connection can operate Active Wall.
3.VNC is better for remote connection, for details please go to the site: http://www.realvnc.com
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Re: can not find active wall tray icon

Postby ritshakt » Thu Jun 23, 2011 1:28 am

I tried mstsc /console from window xp sp3 machine after logging off all the users, but still did not find active wall icon. Active wall is installed on xp sp2 machine.
I do not want to try VNC. Kindly guide.
ritshakt
 
Posts: 8
Joined: Thu Jun 16, 2011 2:41 am

Re: can not find active wall tray icon

Postby admin » Thu Jun 23, 2011 5:43 pm

Please try mstsc/admin if you are running Windows XP Service Pack 3
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Re: can not find active wall tray icon

Postby ritshakt » Fri Jun 24, 2011 11:43 pm

admin wrote:Please try mstsc/admin if you are running Windows XP Service Pack 3


It is still not working with mstsc/admin
ritshakt
 
Posts: 8
Joined: Thu Jun 16, 2011 2:41 am

Re: can not find active wall tray icon

Postby admin » Mon Jun 27, 2011 12:30 am

Sorry, I have no more solution about that. Did you logoff all users?
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